1. Information We Collect

The information Limenza receives through the public website depends on how you interact with it.

• Information you provide. If you contact Limenza, request information, or communicate with us, we may receive your name, email address, message content, and any other information you choose to provide.
• Technical and security information. Our systems and service providers may receive information such as IP address, browser and device information, request timestamps, referring pages, network information, diagnostic data, and security events needed to operate, protect, and troubleshoot the website.
• Cookie and similar technology information. The website may use technologies necessary for site operation, security, language or preference handling, and similar functional purposes.

Merely visiting the public marketing website does not require you to upload immigration records or other case documents.

2. How We Use Information

We may use public-website information to:

• operate, maintain, and improve the public website;
• respond to questions, support requests, and other communications;
• protect the website, users, and Limenza systems from abuse or security threats;
• diagnose errors, reliability problems, and performance issues;
• maintain records reasonably necessary for business and security purposes; and
• comply with applicable law and enforce our legal rights.

3. Advertising and Sale of Personal Information

Limenza does not sell personal information. Limenza also does not use public-website personal information for targeted advertising.

If Limenza materially changes these practices in the future, we will update this policy and provide any notices or choices required by applicable law before applying the new practice.

4. Service Providers

Limenza may use vendors that provide infrastructure, hosting, networking, security, email, diagnostics, and error-monitoring services. These providers may process limited information on our behalf as necessary to provide those services.

Current public-site infrastructure may include protective network services such as Cloudflare and privacy-filtered server-side error monitoring such as Sentry when configured.

Limenza may update its vendors as its infrastructure changes. We expect service providers handling personal information for Limenza to process it for authorized purposes and subject to appropriate contractual or technical controls.

5. AI and the Public Website

Browsing the public marketing website does not, by itself, cause immigration documents or case files to be submitted to an AI model.

AI-assisted features offered within the Limenza application are governed by the privacy disclosures and user controls applicable to those features. Limenza will not treat a public-site visit as consent to analyze personal immigration documents with AI.

6. When We Disclose Information

We may disclose information:

• to service providers that perform authorized functions for Limenza;
• when reasonably necessary to protect the rights, safety, security, or integrity of Limenza, our users, or others;
• when required by law, legal process, or a valid governmental request;
• in connection with a merger, financing, acquisition, sale, restructuring, or similar business transaction, subject to applicable law; or
• with your direction or consent.

7. Retention

Limenza retains public-website information only for as long as reasonably necessary for the purposes described in this policy, including security, support, legal, and operational needs.

Retention periods can differ depending on the type of information, the reason it was collected, applicable legal requirements, and whether the information is needed to investigate security or abuse. Separate retention rules may apply to Limenza account and application data under service-specific privacy notices.

8. Security

Limenza uses administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No online system can be guaranteed completely secure. You should use appropriate care when deciding what information to send through email or other communications.

9. Privacy Choices and Requests

Depending on where you live and the law that applies, you may have rights concerning your personal information, such as requesting access, correction, deletion, or information about how it is used.

You may submit a privacy request to privacy@limenza.com. We may need to verify your identity before completing certain requests. Where applicable law provides an appeal or additional review process, we will provide information about that process with our response.

Limenza will not unlawfully discriminate against you for exercising a privacy right provided by applicable law.

10. Children

The public website is not directed to children under 13. Limenza account services are currently intended for adults age 18 or older unless a future feature expressly states otherwise and is supported by appropriate safeguards and notices.

If you believe a child has provided personal information to Limenza in a manner that should not have occurred, contact us at privacy@limenza.com.

11. Third-Party Websites

The public website may link to government agencies, including USCIS, and to other third-party websites. Limenza does not control the privacy practices of those third parties. Their privacy policies apply when you use their websites or services.

12. Security Incidents

If Limenza experiences a security incident involving personal information, we will investigate and will notify affected individuals and applicable regulators when required by applicable law.

13. Changes to This Policy

We may update this Privacy Policy as Limenza, the website, our service providers, or applicable requirements change.

When we update the policy, we will revise the Last Updated date. Material changes may receive additional notice when appropriate.

14. Contact Limenza

Privacy questions and requests:
privacy@limenza.com

General support:
support@limenza.com

LIMENZA LLC
PO Box 301
Del Valle, TX 78617